Below is a list of the most commonly asked questions we receive. If your answer is not here, please contact us. We’ll respond in a timely manner.

Please click the questions below to view each answer:

What do you charge?

Each job site is unique, which is why we either like to see photos of the areas to light before giving an estimate, or book a consultation before giving a quote. Our minimum fee for a new project is $1000. Some of the variables we consider are: How long will it take? The height, pitch, and material on the roof if we need to climb on it? Is a lift required? Height and density of trees? Are the trees well kept? (it’s quicker to install/remove lights in well pruned trees) Density of lights requested? Do you want lights wrapped around the branches, or spaced throughout? (branch wrap often looks much better, but is more time consuming and uses more lights)

Do you sell or hang incandescent lights?

No. Our business is committed to reducing the amount of lights that end up in our landfills as well as reducing energy consumption. LED lights are 90% more efficient and last over 50,000 hours, therefore, they are not only the smartest choice, but also the most cost effective. Our LED lights look just as good as incandescent lights. If you have strings that are in good condition with C9 incandescent bulbs, we’d be happy to use the same string and replace your bulbs with LED ones.

Will you install my used lights?

Yes. However, they must be commercial grade lights. That means no store-bought lighting, as we cannot guarantee the quality or condition of lights purchased from other manufacturers.

Are you insured?

Yes. Have peace of mind knowing that FestiLight staff are WCB insured. We also possess $5 million general liability coverage throughout the year.

Can I leave my lights on throughout the year?

We don’t recommend this because the lights are designed for seasonal use only. If left up for more than 4 months, environmental conditions such as UV radiation from the summer sun will cause the lights to fade, wire casing to become brittle, and connections to corrode. While the choice is up to you, we will not guarantee the workmanship or warranty the lights if they stay up longer than 4 months in one season.

Will you store my lights through the rest of the year?

Yes! We’ll map and label your lights, then place them in protective containers. We’ll even offer to store them for you through the summer months at no extra charge! When you are ready for us to install them again, just give us a call and we’ll hang them so they look as great as they did the first year.

Do you rent lights?

We only rent lights for weddings, parties, and short-term usage. We do not rent lights for the holiday season. You may, however, purchase lights from us, which are about the same price as what you find in the retail stores, but much better quality.

Do you have references?

We will gladly give you references, which are available upon request. You can also read our testimonials. We’ll even give you the addresses of nearby projects for you to look at. We want you to be 100% confident when hiring FestiLight.

Do you have a warranty?

Yes! All our lights are guaranteed for 2 years with seasonal use. If there are any issues whatsoever due to installation or failure of bulbs, we’ll take care of it. Please read our warranty page for more info.